AN IMPORTANT MESSAGE ABOUT COVID-19 

We know you are concerned about COVID-19 and want you to know that we are doing everything we can to ensure the safety of our patients and families. All upcoming appointments at the Macks Psychology Group are still on as scheduled. Mental health and speech pathology are both considered "essential services", and the governor's office has specifically asked mental health providers to continue business as usual. For most appointments (diagnostic interviews, therapy, and feedbacks), we are now offering telehealth sessions if you prefer that rather than a face-to-face appointment. Please contact our main office (513-204-5746) or your provider directly if you would like to discuss telehealth options. Otherwise, all appointments will proceed in the office as scheduled.

 

As we continue to provide services during this time, we want you to know that we are also taking the following measures in accordance with the governor's most recent guidelines: 

  • As of May 1, per the governor's order, all patients and providers must wear face coverings. We ask that all patients and family members attending the appointment wear them at all times while in our office building.

  • We ask that no more than one family member accompany a patient into the building. Please do not bring additional family members to appointments unless specifically requested by your provider.

  • In order to ensure social distancing, we have reduced the number of chairs in our waiting room.  However, patients and/or family members are able to wait in the car after checking in at the front desk. 

  • We are increasing the interval at which we disinfect our waiting room and bathrooms. 

  • We have removed all toys, books, and magazines from the waiting room. 

  • We will refrain from shaking hands with patients and maintain a 6 foot distance whenever possible. 

  • All providers will be sanitizing their office before and after each appointment. 

  • If you or a family member has been ill with specific COVID-19 symptoms (fever, cough, difficulty breathing) or tested positive for the virus, we ask that you reschedule your appointment for a later date as determined by your physician.

  • If you or an immediate family member tests positive for COVID-19, and have recently visited our facility, please let us know as soon as possible. 

7799 Joan Drive

West Chester, Ohio 45069

Phone: (513) 204-5746

Fax: (513) 229-3707

Copyright © 2016, Ryan Macks, LLC. All Rights Reserved.