AN IMPORTANT MESSAGE ABOUT COVID-19 (updated March 22, 2020)

We know you are concerned about the recent COVID-19 outbreak and want you to know that we are doing everything that we can to ensure the safety of our patients and families. All upcoming appointments at the Macks Psychology Group are still on as scheduled. Mental health and speech pathology are both considered "essential services", and the governor's office has specifically asked mental health providers to continue business as usual. For most appointments (diagnostic interviews, therapy, and feedbacks), we are now offering telehealth sessions if you prefer that rather than a face-to-face appointment. Please contact our main office (513-204-5746) or your provider directly if you would like to discuss telehealth options. Otherwise, all appointments will proceed in the office as scheduled.

 

As we continue to provide services during this time, we want you to know that we are also taking the following measures: 

  • In an effort to decrease the chance of possible exposure, we ask that you help us keep the number of people in the waiting room as low as possible. Please do not bring additional family members. We are also offering the option to wait in your car after checking in at the front desk. 

  • We are increasing the interval at which we disinfect our waiting room and bathrooms. 

  • We have removed all toys, books, and magazines from the waiting room. 

  • We will refrain from shaking hands with patients. 

  • All providers will be sanitizing their office before and after each appointment. 

  • If you or a family member has been ill with specific COVID-19 symptoms (fever, cough, difficulty breathing) or tested positive for the virus, we ask that you reschedule your appointment for a later date as determined by your physician.

  • If you or an immediate family member tests positive for COVID-19, and have recently visited our facility, please let us know as soon as possible. 

 

Here is guidance from the CDC for individuals to follow in order to help prevent the spread of COVID-19:

  • Household members should clean hands often with soap and water for 20 seconds. If soap and water are not available and hands are not visibly dirty, an alcohol-based hand sanitizer that contains at least 60% alcohol may be used. However, if hands are visibly dirty, always wash hands with soap and water.

  • Avoid touching eyes, nose, or mouth with unwashed hands. Key times to clean hands include:

    • After blowing one's nose, coughing, or sneezing

    • After using the restroom

    • Before eating or preparing food

    • After contact with animals or pets

    • Before and after providing routine care for another person who needs assistance (e.g. a child)

7799 Joan Drive

West Chester, Ohio 45069

Phone: (513) 204-5746

Fax: (513) 229-3707

Copyright © 2016, Ryan Macks, LLC. All Rights Reserved.